Associate Account Manager
Summary:
The Associate Account Manager supports the Account Managers with a variety of tasks including, but not limited to the following: vendor service orders & client-specific projects; updating and maintaining a database of Managed Services data; reviewing and managing monthly billing processes; being the primary point of contact for billing queries from Finance and outside vendors including vendor invoice reconciliation; some project management with supervision.
Responsibilities:
- Perform monthly reconciliation of vendor invoices including follow up on credits
- Prepare monthly billing and reconciliation for all FIX network invoicing
- Create monthly invoices in Excel format for high priority clients
- Interface with Finance and legal departments on questions related to monthly billing/invoicing; investigate customer and vendor invoicing issues; and answer general customer questions related to said billing/invoicing
- Perform extensive database testing prior to or following patches or upgrades
- Update database and ensure accuracy of database information and documentation on a monthly basis
- Prepare reports and create spreadsheets for various service-related statistics for internal use as well as for external use by clients as needed
- Prepare reports and create spreadsheets to track and report on vendor performance
- Perform general e-mail communications related to updated support documents or outages or as needed
- Upload all broker templates to database and confirm accuracy of billing information
- Support Account Managers on all annual audits
- Create passwords and user names for client portal access
- Additional support tasks as assigned such as scanning and copying
Requirements:
- Bachelor’s degree in Business, Finance, or equivalent field of study
- 1 – 2 years customer service experience in a technology related environment; experience with FIX networks a plus
- Ability to work in a customer service and operations support environment
- Ability to partner with team members and various internal departments to deliver superior customer service
- Superior attention to detail for accuracy with database information management and with invoicing
- Comfortable with technology, including Microsoft Office and databases
- Familiarity with accounting/invoicing procedures
- Strong organizational skills with attention to detail and accuracy
- Excellent customer service skills and interpersonal, verbal and written communication skills
- Familiarity with networks, managing database information, and accounting/invoicing procedures